Shipping Policy

At The Naughty Couple, we prioritize your privacy, discretion, and fast delivery. Please read our shipping policy carefully to understand how your orders are handled.

1. Order Processing Time

• All orders are processed within 2–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Time

• Standard Shipping: 3–7 business days

Delivery times may vary depending on your location and courier service availability.

3. Cash on Delivery (COD) Orders

• COD orders may require a partial advance payment for order confirmation.
• If a COD order is refused, not accepted, or undelivered due to customer unavailability, it will be treated as a customer cancellation.
• In such cases, the partial payment will not be refunded.

3. Discreet Packaging

We understand the importance of privacy.

• All orders are shipped in plain, unbranded packaging.
• No mention of product details or website name will appear on the package.
• The sender name will be neutral and non-identifiable.

4. Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected delivery method.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package in real-time through the courier partner’s website.

6. Delivery Issues

• If your order is delayed, lost, or marked as delivered but not received, please contact us within 48 hours of the expected delivery date.
• We will coordinate with the courier partner to resolve the issue as quickly as possible.

7. Incorrect Address

• Please ensure your shipping address is accurate at checkout.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
• Re-shipping charges may apply in such cases.

8. International Shipping

• Currently, we do not offer international shipping.

9. Contact Us

If you have any questions regarding shipping, feel free to reach out:

• Email: info@thenaughtycouple.com